Sahyog Portal Bihar: Register Complaint and Check Status

Sahyog Portal Bihar is an online complaint system of the Bihar Government. It is officially called Sahyog RTMS (Real Time Monitoring System). Bihar residents can use the portal to submit their complaints online for free through sahyog.bihar.gov.in. After submitting a complaint, you can also check its status using your mobile number.

The complaint is sent to the concerned department for action. It is generally expected to be resolved within 30 days through a three level monitoring system. If the complaint is still pending, it can be automatically moved to the Chief Minister’s Secretariat for further action.

What is Sahyog Portal Bihar?

Sahyog Portal is the Bihar Government’s online system for registering and resolving public complaints. It works under the Chief Minister’s Secretariat. The full name of the portal is Sahyog RTMS (Real Time Monitoring System). It was developed by the National Informatics Centre (NIC) and is managed by the government.

The main purpose of the portal is to make it easier for people to submit their complaints. Instead of visiting different government offices, you can register your complaint online through one portal. After you submit a complaint, it is sent to the concerned department. Government officials can then track the complaint and take action within the given time.

The official portal is sahyog.bihar.gov.in. It is available in both Hindi and English, so people can use it in the language they are comfortable with.

How to Register a Complaint on Sahyog Portal Bihar

You can register a complaint on the Sahyog Portal without creating an account or logging in first. Just follow these simple steps.

Step 1: Open the complaint registration page

Visit the official Sahyog Portal and open the complaint registration page: sahyog.bihar.gov.in/Sahyog/ComplaintRegistration.aspx

Step 2: Select the type of application

You will see two options on the complaint form:

• सहयोग शिविर से भिन्न आवेदन – Choose this option for a normal online complaint.
• सहयोग शिविर हेतु आवेदन – Choose this if you are submitting a complaint through a Sahyog Shivir camp.

Select the option that is suitable for your complaint.

Step 3: Enter your personal details

Now fill in your basic information, such as Full name, Gender, Father’s or Husband’s name and Mobile number. And then click on Send OTP button, verify it to continue the process.

Make sure you enter the correct mobile number because you may receive complaint related updates and messages on it.

Step 4: Enter your complaint details

Next, provide your complaint details. Select your district and the government department related to your issue.

Then, explain your problem clearly. Try to include important details such as the date of the issue, application number, name of the official (if known), and what action you want the department to take.

Step 5: Upload documents, if required

If you have any documents related to your complaint, you can upload them with the form. For example, you can upload an application receipt, rejection letter, or other supporting proof.

Step 6: Submit your complaint

Check all the details once before submitting the form. After you submit it, the portal will generate a Grievance Registration Number for your complaint. Keep this number safe because you may need it later to check your complaint status.

Step 7: Check the confirmation SMS

After successful registration, you will receive a confirmation SMS on your registered mobile number. The SMS will also contain your complaint reference number.

The registration process is simple and usually takes only a few minutes.

How to Check Complaint Status on Sahyog Portal

After submitting your complaint, you can check its status online using your registered mobile number.

Steps to Check Your Complaint Status

1. Open the Sahyog Portal status check page: sahyog.bihar.gov.in/Sahyog/ConsolidateReport.aspx
2. Enter the mobile number you used while registering the complaint.
3. Enter the CAPTCHA shown on the screen.
4. Click on the option to get an OTP.
5. Enter the OTP received on your mobile number.
6. After verification, you will see your complaint details and its current status.

The status page can show you which department is handling your complaint and whether it is pending, resolved, or escalated.

If you have sent a reminder or given feedback about an old complaint, you may also be able to see those details using the same registered mobile number.

Details Required for Sahyog Complaint Registration

To register a complaint on the Sahyog Portal, you need to provide basic personal and complaint related details, such as:

• Name and mobile number
• Address or district
• Concerned department
• Details of your complaint
• Supporting documents, if required

Enter the details correctly before submitting your complaint.

What Happens After Registering a Complaint?

After you submit a complaint on the Sahyog Portal, it is sent to the concerned government department. The department checks your complaint, takes the required action, and updates its status on the portal.

The portal also provides updates and may escalate a complaint if it is not resolved within the given time.

The time taken to resolve a complaint can be different depending on the department and type of complaint.

If your complaint is still pending, you can check its latest status on the portal. You can also use the reminder option, if it is available for your complaint, to follow up with the department.

Sahyog Portal Helpline and Contact Details

If you are unable to register your complaint online, you can also visit your nearest Common Service Centre (CSC) or the District Public Grievance Cell in your district.

Frequently Asked Questions